Tourism & Hospitality
Owners, management companies, brands and leaders turn to us to help improve operating performance while enhancing the guest and employee experience. We are experts at developing systems and processes while working alongside your team to implement changes that ensure sustained results.
EAG delivers sustainable and measurable improvements. Rather than just delivering our findings and recommendations to you in a report, our consultants actively assist with implementation while coaching, training, and supporting leaders. Every client has their own mix of brands, locations, and requirements, so we offer tailored solutions. Our performance improvement recommendations are mindful of your service offerings and culture. Changes are carefully developed and implemented alongside your local leaders, in order to create the ownership necessary for sustained improvement.
What Do you expect from EAG?
With extensive experience in the hospitality industry, EAG is here to help senior leaders in the hotel industry think through the major questions confronting them, including:
• How can we maximize both revenue and profit in the face of declining bookings and intense competition on so many fronts?
• How can we market successfully to a changing customer base? Do we need to create customized offerings for distinct customer segments? What should those offerings be, and how can we plan and execute them?
• How should we be using mobile technologies to create more and better touchpoints with guests?
• How can we best leverage the extensive data we are accumulating to productive effect?
• What is the right strategy for managing our profitability, brand and guest relationships in the face of significant distribution trends?
• How should we view our relative market position in a consolidating landscape, and what is the role of partnerships against this backdrop?
• How should we plan to seize global opportunities? Alone or in partnership? In what markets? At what scale?
